Data Deletion
You may request deletion of personal information associated with your interaction with the FMB Automation Hub, our websites, Facebook Page, Messenger, Instagram, forms, or related digital services.
How to Submit a Request
Email info.senz.pr@gmail.com using the subject line:
Data Deletion Request
Start Deletion RequestProvide enough information for us to locate the correct record:
- Your full name or the name used in the conversation.
- The platform used, such as Facebook, Messenger, Instagram, or the website.
- Your username, profile link, email address, or telephone number used in the inquiry.
- The approximate date of the interaction.
- A brief description of the information you want deleted.
To protect users from unauthorized deletion, we may ask you to confirm control of the relevant account or contact method. Do not send passwords, complete payment-card details, or unnecessary identification documents.
What Happens Next
- We acknowledge the request and check whether additional information is needed.
- We search the relevant approved systems for records connected to the verified identity.
- We delete or anonymize eligible information and remove it from active operational records.
- We send confirmation when the request has been completed or explain any lawful limitation.
We aim to process verified requests within a reasonable period. Complex requests, backup cycles, platform limitations, security investigations, or legal obligations may require additional time.
Information That May Be Deleted
Depending on the request and applicable requirements, deletion may include:
- Contact information provided through chat or forms.
- Conversation notes, summaries, inquiry classifications, and follow-up records.
- Unqualified lead records and casual inquiry information.
- Website chat submissions, booking requests, or voluntarily supplied attachments.
- Qualified-lead records when there is no continuing contractual, legal, accounting, security, or service-delivery reason to retain them.
Information We May Need to Retain
Some information may be retained when reasonably necessary to:
- Comply with legal, tax, accounting, contractual, or regulatory obligations.
- Protect users, prevent fraud, investigate abuse, or maintain security and audit evidence.
- Resolve disputes, enforce agreements, or establish that a deletion request was completed.
- Maintain limited backup copies until they are overwritten according to normal backup cycles.
When full deletion is not permitted or technically immediate, access will be restricted and the information will not be used for unrelated marketing or ordinary follow-up.
Deleting Data Held by Meta or Other Platforms
Deleting information from our operational records does not automatically delete information independently held by Facebook, Instagram, Messenger, Google, or another third-party platform. You may also need to use the privacy, account, activity, or deletion controls provided by the relevant platform.
Questions or Follow-Up
FMB Automation Hub
Francine Marie Bautista / SENZ Operations
info.senz.pr@gmail.com
For information about how data is handled before deletion, please review our Privacy Policy.